Returns and Refunds
Q: When did Stonetrust begin operating?
A: Stonetrust was incorporated in 2001, in Texas under the name, Moontina, Inc dba Stonetrust.
Q: Do you have a retail location?
A: Stonetrust does not have a store; we sell at mineral shows and on the internet. We also are happy to fulfill orders placed by telephone.
Q: What payment types do you accept?
A: Stonetrust accepts checks, money orders, electronic transfer of funds, Pay Pal, and credit cards (MasterCard, Visa, Discover and American Express accepted).
Q: Do I have to pay sales tax?
A: Stonetrust is located in Connecticut; orders shipped to a Connecticut address will require 6% sales tax to be added to the amount due.
RETURNS AND REFUNDS
Q: What is your return policy?
A: If you wish to return a mineral specimen contact us via telephone, 860.748.1661 or; or send an email to firstname.lastname@example.org to let us know to expect the package. Then mail the mineral to:
86 Washburn Rd.
Canton, CT 06019.
Please note: Minerals should be returned using the same delivery carrier and the same amount of insurance coverage as Stonetrust used to send the mineral.
Q: How long do I have to return an order.
A: Return the mineral within 14 days of receipt of the order; 21 days for international orders.
Q: When will I receive my refund?
A: Your refund will be issued upon our receipt of the returned item in the following manner. If the payment was made using a credit card a credit will be issued to the same card used for the purchase; for payments made by check, the refund will be issued via a Moontina, Inc. dba Stonetrust check within 7 days of receiving your returned item.
Please note: Full refunds are based on the mineral being returned in the same condition that it was received.
Q: When will my order be shipped?
A: Generally, we ship order within 48 hours of receiving your full paymemt. If we are traveling the shipment time will be adjusted. In that case, we will communicate with you about when the shipment will be made.
Q: How will my mineral be shipped?
A: Shipping within the United States is by the USPS unless otherwise specified. Orders over $500 will be sent via registered mail; this is very secure and reduces the insurance expense. Stonetrust will pay shipping fees over $25 on most shipments. Very large and heavy items will be evaluated on an indidual basis.
If you wish to use another carrier, such as FedEx, UPS or DHL, we will be glad to accomodate your request and charge you our cost for this service.
Q: How do you ship international orders?
A: We suggest FedEx shipment for all nternational orders regardless of the purchase price.
Last Updated: 03/29/2010